Shipping Policy
Everything you need to know about how we ship your order and when to expect it.
When Will I Get My Tracking Number?
Orders are processed and packed within 2–5 business days. Once your order ships, tracking information will be sent to your email automatically.
If you haven't received tracking after 5 business days, please contact us and we'll look into it right away.
Delivery Timeframe
We ship worldwide via trusted carriers including USPS, YDH, and Yun Express. Estimated delivery times by region:
| Region | Processing | Delivery | Total |
|---|---|---|---|
| United States | 3–5 days | 7–15 days | 10–20 days |
| Europe & UK | 3–5 days | 5–7 days | 7–15 days |
| Australia & NZ | 3–5 days | 7–14 days | 10–19 days |
| Canada & Mexico | 3–5 days | 10–20 days | 13–25 days |
| Rest of World | 3–5 days | 10–25 days | 13–30 days |
Risk-Free Shipping Guarantee
We stand behind every order we ship. If your package doesn't arrive within the estimated timeframe, we'll make it right.
If your order doesn't arrive within 60 days — you get a full refund, guaranteed.
Package missing? Email us at support@vexiv.store and we'll reship within 3–5 business days.
Wrong Address Disclaimer
You are 100% responsible for entering the correct shipping address at checkout. Please review your address carefully before placing your order.
Once an order has been shipped, we cannot change the delivery address.
Customs & Import Taxes
All prices are tax-free in USD. Import duties or customs fees may apply depending on your country's regulations.
Customs fees are the customer's responsibility and are not covered by Vexiv. Please check with your local customs office before ordering if you have concerns.
Need help with your shipment?
Our support team responds within 24 hours, 7 days a week. We're here to help.
Contact Support