↩️ Returns & Refunds

Refund & Returns Policy

We want you to shop with complete confidence. Here's everything you need to know about our returns and refund process.

Payment Methods

We accept the following secure payment methods:

Shop Pay

Apple Pay

Google Pay

Visa / MC

Amex

All Cards

All transactions are SSL-encrypted and processed securely. We never store your payment details.

Returns

We accept returns under the following conditions:

  • The item arrived damaged or defective
  • You received the wrong item
  • Item is returned with proof of purchase
  • Customer is responsible for return shipping costs

To start a return, contact us at support@vexiv.store with your order number and photos of the issue.

Refunds

30

30-day money-back guarantee on all orders.

If you are not satisfied with your purchase, contact us within 30 days of receiving your order. Once your return is approved, your refund will be processed to your original payment method within 5–10 business days.

💡 If you haven't received your refund after 10 business days: check your bank account → contact your card issuer → then reach out to us if still missing.

Order Cancellation

You can cancel your order within 12 hours of placing it. After this window, your order may already be in processing and we cannot guarantee cancellation.

⚠️ A 1.5% processing fee will be deducted from your refund upon cancellation.

Need to switch products? Place a new order and contact us to cancel the original — if within 12 hours, a full refund will be issued with no processing fee.

Need Help?

Our support team is available 7 days a week to assist with any return or refund questions.

📧 support@vexiv.store

Contact Support